CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Call us at 1-844-913-3337 or send us an email at admin@thewynnmontbrand.com
SHIPPING POLICY
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We ship everywhere.
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We do offer international shipping however it is the customers responsibility to pay the taxes and fees that are required by law based on their countries guidelines. Shipping cost may be higher for international orders.
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All items are handmade and created individually when you order then immediately packaged & shipped to you. We ask that you allow up to ten (10) business days for your garment to be made and shipped to you. Orders are generally shipped between 3-5 business days but due to COVID-19 we ask that you allow extra processing time.
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Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific promotions, or free shipping sitewide.
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When your package has shipped you will receive a confirmation email with a tracking number.
RETURN POLICY
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In the event your product is damaged or defective, customers will need to contact WynnMont by submitting a "Return Request". You must contact WynnMont within five (5) days of receipt of the damaged or defective product’s delivery date and you must provide reasonable proof to us of such damage or defect.
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WynnMont will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost or store credit. WynnMont will inform you of its decision to approve or deny your request for a new product or store credit along with an explanation of its decision.
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We strongly encourage all customers to review our sizing charts before orders are placed to ensure our sizing meets your needs.
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For returns, it's the customer’s responsibility to communicate with us and request a return request. A customer has 5 days from the date of delivery to request a return. Submitting a returns request does not guarantee your return will be granted.
HOW TO SUBMIT A RETURNS REQUEST
1. Take photos of the damaged or defective product.
2. Send an email to Returns@TheWynnMontBrand.com. Email MUST HAVE subject line stating “RETURNS REQUEST and your ORDER NUMBER” (we receive a lot of emails and we want to make sure you don’t get overlooked).
3. Write a detailed email giving your name, the item you are writing a returns request for and any other important information to help with your request.
4. Attach photos to your request and submit your request.
5. Please allow 3 business for someone to respond.
6. We will respond within 3 business days and send a digital return shipping label to the email used to place your order.
7. Ship item back immediately. Delay in shipping the product back could result in denial of your request.
8. Item must be returned unworn and in it original packaging with tags.
9. Requesting a return does not mean automatic approval.
10. Thanks For Shopping at WynnMont. LEAVE A REVIEW.